Turnover in hospitality isn’t normal — it’s expensive
The hotel industry in Mexico has a turnover rate exceeding 70% annually. That means, on average, 7 out of 10 employees you hire this year won’t be there next year.
But the real problem isn’t just losing staff — it’s the hidden cost this represents for your operation.
How much does losing an employee really cost?
Studies show that replacing an employee can cost between 20% and 200% of their annual salary, depending on the position. For an average hotel, this translates to significant costs across recruitment, training, operations, and culture.
The impact on guest experience
Turnover doesn’t just affect your budget — it directly impacts service quality. An unstable team cannot maintain the standards your guests expect, especially if your hotel pursues certifications like Forbes Travel Guide, Cristal, or Distintivo H.
What can you do?
The key is to hire better from the start. Standards-based talent evaluations help identify candidates with the competencies, values, and service aptitude your hotel needs before investing in their hiring and training.
It’s not about hiring faster — it’s about hiring better.